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 help with the installer

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carlos78211
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PostSubject: help with the installer   July 2nd 2008, 12:27 pm

i cant install this anymore
it dont let me
when i run the installer
it goes well
thenit just says the installation failed
it has done this to me over 30 times
i really want fireworks
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Data2link
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PostSubject: Re: help with the installer   July 2nd 2008, 12:57 pm

Did you have it before? Where are you getting the program from? Did you delete your cookies? ..hmmmm..what else can I ask.... Oh- If you had it before- did you go to the uninstall instead of just deleteing it? Very Happy

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carlos78211
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PostSubject: Re: help with the installer   July 2nd 2008, 2:30 pm

i had it before
i got it off adobe.com
not sure about deleting cookies
and i think i forgot to uninstall it
i just did the recovery on my pc with fireworks still installed
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PostSubject: Re: help with the installer   July 2nd 2008, 4:36 pm

ok- So before you do anything else- delete your cookies. then go to your uninstall section and uninstall Fireworks from there. Once that is done- reboot your computer and try to install Fireworks again. Let me know if that helps Wink

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carlos78211
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PostSubject: Re: help with the installer   July 2nd 2008, 4:44 pm

ok i will try
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PostSubject: Re: help with the installer   July 3rd 2008, 12:17 pm

Carlos- did you get it to work for you?

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PostSubject: Re: help with the installer   July 3rd 2008, 1:30 pm

nope
still the same problem
i have reinstalled it before
it just suddenly didnt want to work
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PostSubject: Re: help with the installer   July 3rd 2008, 2:08 pm

Is it a CD? If not it sounds like the file may have gotten corrupted. Maybe download a new one. What version is it? Sorry I can't help you out Sad

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